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FAQs

What's your returns policy?
What if the shoes don't fit me?
Can I return my order to a schuh store?
Whats happening with my return?

How can I return my order?

We hope you L-O-V-E your new shoes! However, if it turns out that they're not suitable for whatever reason, take advantage of our amazing returns policy;
- 365 days a whole year! - to return unused, unsuitable items
- Return your shoes via Collect , to a store or post them to us whatever is more convenient for you!
- Friendly service if you're had a problem with your shoes
For our full policy and more information on how and where to return your shoes, the proof of purchase needed and for full Terms & Conditions, check out our returns page.

Is your checkout secure?
We take online security very seriously and our site uses the latest online SSL encryption software to ensure your details are safe. Our site has been audited and accredited by Google Certified Shops.

What if the shoes don't fit me?

We stock of different brands and just like clothing they sometimes vary in their sizing. If you receive your shoes and they're not an ideal fit, you can return the item, in an unused condition, to receive an exchange or refund. Check out our returns page for more info and what you need to return them.

Can I track my order?
As soon as your order is despatched we'll send you an email with a link to the courier website and tracking number to allow you to view up-to-date tracking on your order. If you haven't received the email, check your Junk & folder, in case it's hiding away there. If you've not received the email within a few hours, please contact us.

I've paid by visa, can I still return my order to a store?
Yes, although we can't process your return at the till point for an immediate refund order exchange. Instead, we'll send your order back to our distribution centre on your behalf so the transaction can be reversed, or your order can be exchanged and resent back out to you.